BC55 Privacy Policy – Data Protection & Member Privacy in Malaysia

BC55 only collects personal data that is strictly necessary to provide our services, meet legal requirements, and deliver the best possible experience to you. We do not collect irrelevant or excessive data. The following are the categories of data we collect:

Identity & Account Data:

• Full name as stated on your Malaysian Identity Card
• National Identity Card number (MyKad) or passport number for non-Malaysian citizens
• Your active email address
• Malaysia mobile number
• Date of birth (for 18+ age verification)
• Current residential address in Malaysia

Financial & Transaction Data:

• Payment method details used (DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks)
• Deposit and withdrawal history in Malaysian Ringgit (MYR)
• Transaction records for anti-money laundering (AML) compliance requirements

Usage & Technical Data:

• IP address and device information used to access BC55
• Login records and account activity
• Gaming and betting history on the BC55 platform
• Cookie data and platform settings preferences
• Operating system and web browser information used

BC55 uses your personal data only for legitimate and necessary purposes. All data usage is based on one or more lawful grounds under Malaysia's PDPA. Below are the purposes for which BC55 processes your data:

• Account Management: Create, verify, and securely manage your BC55 account.
• Transaction Processing: Processes all your MYR deposits and winning withdrawals swiftly and accurately.
• Identity Verification (KYC): To comply with anti-money laundering legal requirements and ensure the BC55 platform is free from misuse.
• Fraud Prevention: Detecting and preventing fraudulent activity, duplicate accounts, and platform abuse.
• Service Communications: Sending important notifications about your account, transactions, security, and policy updates.
• Platform Improvement: Analysing usage patterns to improve your gaming experience and the BC55 interface.
• Customer Support: Enabling the BC55 support team to assist you more effectively and personally.
• Related Marketing (with consent): To send BC55 promotional information, the latest bonuses, and personalised offers where you have given your consent.
• Legal Compliance: To fulfil applicable legal and regulatory obligations in Malaysia.

We do not use your data for automated decision-making that significantly affects you without appropriate human oversight.

BC55 never sells, rents, or trades with member personal data for third-party marketing purposes. Your data is only shared in the following limited circumstances:

• Payment Service Providers: Minimal transaction data is shared with authorised payment processors — including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u, and CIMB Clicks — solely for the purpose of processing your transactions.
• Game Providers: Limited account information is shared with BC55's registered game providers such as Pragmatic Play, PG Soft, and others to enable access to their games.
• Legal Authority: BC55 will disclose the required data to Malaysian authorities — such as the PDRM, Bank Negara Malaysia, or other regulatory bodies — where required by law, court order, or official investigation.
• Authorised Business Partners: In specific cases required for BC55 operations, minimum necessary data may be shared with partners bound by strict confidentiality agreements.

All third parties that receive data from BC55 are bound by strict data protection agreements and are not permitted to use that data beyond the scope defined by BC55.

BC55 continually invests in security infrastructure to ensure your personal data remains protected at all times. The following are the security layers we have implemented:

BC55 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse the BC55 website. Below are the types of cookies we use:

• Essential Cookies: Required for the basic operation of the BC55 platform, such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helps us understand how members use BC55 so we can improve the platform's speed and usability.
• Preference Cookies: Saves your preferences such as language and display settings so you do not need to reconfigure them each time you visit.
• Analytics Cookies: Collecting aggregated and anonymised statistical information on platform usage for BC55's internal improvement purposes.

You can manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the BC55 platform. BC55 does not use third-party cookies for ad network marketing purposes.

As a data subject under Malaysia's PDPA 2010, you have the following rights regarding your personal data held by BC55:

BC55 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to meet applicable legal requirements. The following are our data retention guidelines:

• Active Account Data: Retained for the duration that your BC55 account remains active.
• Data After Account Closure: Retained for 5 years after account closure to comply with Malaysia's anti-money laundering and tax legal requirements.
• Transaction Records: Retained for 7 years in accordance with Malaysia's financial reporting requirements.
• Security Logs: Retained for 2 years for security incident investigation purposes if required.
• Marketing Data: Deleted within 30 days of you withdrawing your marketing consent.

Once the designated retention period has lapsed, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered.

BC55 is an entertainment platform exclusively for individuals aged 18 years and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

If we find that personal data of a minor has been collected without valid consent, we will take immediate steps to delete that data and close the account in question. Parents and guardians concerned that their child may have registered with BC55 are encouraged to contact us immediately at support@bc55.im.

All financial transactions on BC55 are conducted in Malaysian Ringgit (RM) and processed through secure local Malaysian payment methods. BC55 partners with payment processors that adhere to the highest security standards.

Here is how we protect your privacy in every transaction:

• DuitNow & FPX: Transfers are processed through banking infrastructure regulated by Bank Negara Malaysia. BC55 only receives payment confirmation and does not store your banking credentials.
• Digital Wallets (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay): Transactions are processed directly by the respective digital wallet platforms. BC55 only receives transaction verification status.
• Maybank2u & CIMB Clicks: Direct access to your online banking portal through secure FPX. BC55 does not view or store your banking username or password.

BC55 never stores sensitive information such as your full card number, banking PIN, or digital wallet password. All payment details are handled directly by their respective authorised payment processors.

BC55 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or added platform features. You will be notified of any changes via:

• Sent to the registered email address on your account at least 14 days before the changes take effect.
• In-platform notification on BC55 upon your next login.
• Updates the "Last Updated" date at the top of this page.

Continued use of the BC55 platform after a change takes effect will be deemed acceptance of the amended Privacy Policy. If you do not agree with the changes, you have the right to close your account before the effective date and request deletion of your data.

For any questions, concerns, or requests regarding this Privacy Policy or your personal data at BC55, please contact us via:

• Email: support@bc55.im
• Live Chat: Available 24/7 via the live chat icon on the BC55 website
• Response Time: Privacy requests will be responded to within 72 hours

Please clearly state that your request relates to "Data Privacy" so our team can direct it to the responsible staff promptly. BC55 is committed to handling every privacy enquiry seriously, professionally, and within the stipulated timeframe.

If you are dissatisfied with BC55's response to your privacy request after contacting us, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.